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frequently asked questions

  • SHIPPING INFO
    o UAE Standard shipping 25AED o FREE UAE shipping for purchases over 100AED o INTERNATIONAL shipping coming soon o Hassle-free returns
  • RETURN & REFUND POLICY
    o We hope that you love your White Light Jewelry as much as we do! o However, if this is not the case, the item can be refunded or exchanged o Please return within 20 days of receiving the order o The items must be in their original condition, unused and with all of the packaging
  • PACKAGING
    o All our jewelry comes in beautifully packaged branded White Light Jewelry box
  • DISCOUNTS
    o New members who sign up to our mailing list receive a 15% discount
  • SECURE PAYMENTS
    o This website uses STRIPE secure payment system that ensures the safe processing and transmission of financial transactions.
  • REGISTERED UAE COMPANY
    o White Light Jewelry is a UAE registered company under White Light LLC
  • HOW TO CARE FOR YOUR JEWELRY
    o Looking after 18k gold plated jewelry is the key to its longevity o Gold plated jewelry means each piece has a thin layer of gold on a base metal o Please take care of this jewelry by protecting it from chemicals, lotions and perfumes. Let creams and perfumes dry and Jewelry is the last item to put on when getting ready o Taking your jewelry off when washing, swimming and working out helps maintain its lustre and finish o Gently wipe with a soft cloth to clean o Avoid prolonged exposure to excessive heat and light o Store jewelry in a box or pouch with space so that the pieces do not brush off eachother and scratch or wear
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