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Store Policy

Customer Care

Customer Care Policy

At White Light Jewelry Company we are committed to providing exceptional customer service and ensuring a delightful experience for our valued customers.  Our customer care policy outlines our dedication to delivering quality products and exemplary service.

Quality Assurance:

Premium Quality Products: We guarantee that our gold-plated jewelry meets the highest standards of quality.  Industry-standard techniques are used to achieve a lasting and luxurious finish.

Customer Service Commitment:

Responsive Communication: Our customer service team is readily available to assist with inquiries, concerns, and feedback. We aim to respond promptly to all customer queries through communication channels of email and Instagram DMs.

Policies and Guarantees:

Return and Exchange Policy: We offer a hassle-free return and exchange policy within a specified timeframe, allowing customers to return or exchange products if they are unsatisfied. The items can be refunded or exchanged once they are returned within 20 days of receiving the order.  The items must be in their original condition, unused and with all the packaging.

Feedback and Improvement:

Feedback Collection: We value customer feedback and encourage customers to share their experiences, suggestions, and concerns.

Continuous Improvement: We use customer feedback to continuously enhance our products, services, and processes. Your input helps us evolve and better cater to your needs and preferences.

Ethical and Responsible Practices:

Sustainability: our pledge is to become a environmentally active company in reducing our carbon footprint where we can.  We know we are not there yet but we are taking the steps.

Transparency: We maintain transparency in our operations, providing customers with information regarding our materials, processes, and ethical practices.

At White Light Jewelry Company, our commitment to excellence extends beyond the sale of our products. We strive to build lasting relationships with our customers by delivering exceptional quality, service, and care at every interaction.

For any further inquiries or assistance, please don't hesitate to contact our customer service team.

Thank you for choosing White Light Jewelry!

 Privacy Policy

Information Collection:

Personal Information: We collect personal information (name, email, shipping address) for order processing and customer service.

 

Payment Details: Securely processed by our trusted payment partners. We do not store credit card information.

Cookies: Used to enhance user experience and track website analytics. Users can manage cookie preferences.

Information Usage:

Order Fulfillment: Personal information is used to process orders and communicate with customers about their purchases.

 

Marketing: With user consent, we may send promotional emails about new products, exclusive offers, or company updates.

Information Protection:

Data Security: We employ industry-standard measures to protect customer data from unauthorized access or disclosure.

 

Third-Party Access: We do not sell or share personal information with third parties for marketing purposes.

 

Customer Rights:

Access and Correction: Customers can access, update, or delete their personal information by contacting customer support.

 

Opt-out: Users can opt-out of marketing communications at any time.

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

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